Customer Service: Delivery, Cancellation, Return and Refund Policies

Bordeaux Gold LLP – Wine Delivery


UK Wine Deliveries – Duty Paid Wines
Free UK* delivery for orders over £250.00 per delivery address by registered carrier (Normal delivery charge is £25 for orders under £250). 

We expect to deliver wines within 5 working days (please see delivery contact details below if you have any questions about your delivery).

* Please note that deliveries to Northern Ireland, The Isle of Man, The Isle of Wight, The Isles of Scilly  and some areas of Scotland may take longer and are subject to a surcharge.


UK Wine Delivery – En Primeur Wines for future Duty Paid Delivery
En Primeur Wines will be delivered as soon after they have been bottled and shipped as possible.  Generally for most Sauternes this is two years after purchase En Primeur although some chateaux age their wines for three years or more in barrel.

Delivery charges will depend on transport costs at the time of shipment and may therefore be different from our current published delivery charges.  Customers will be invoiced separately for delivery just before their wines are due to be shipped.

* Please note that deliveries to Northern Ireland, The Isle of Man, The Isle of Wight, The Isles of Scilly and some areas of Scotland may take longer and are subject to a surcharge.


EU Wine Deliveries and Deliveries To Other Countries
Please contact Bordeaux Gold LLP direct on +44 (0)1672 540091 for an estimate.


Delivery Contact Details

If you have any questions about any delivery please contact Bordeaux Gold direct on +44 (0)1672 540091 or by email at steve@bordeauxgold.com

Bordeaux Gold LLP – Cancellation / Return / Refund Policies


Cancellations
Bordeaux Gold LLP will accept cancellations for up to 48 hours for all orders without question.  After that period please contact us direct (details below) with a reason for cancellation and we will consider your request.


Returns
Bordeaux Gold LLP will accept returns within 30 days for all orders without question.  After that period please contact us direct (details below) with a reason for return and we will consider your request.


Refunds
Bordeaux Gold LLP will refund within 3 working days for all agreed cancellations and returns (see restrictions above). Where part cases are returned a proportion of the value of the whole case will be refunded (e.g. if half a case is returned then half the value of the case will be refunded).


Contact Details

If you have any questions about cancellations, returns or refunds please contact Bordeaux Gold direct on +44 (0)1672 540091 or by email at steve@bordeauxgold.com

Bordeaux Gold LLP – Customer Service Information


Contact Details

If you have any questions please contact Bordeaux Gold direct:

By telephone on +44 (0)1672 540091

By email at steve@bordeauxgold.com 

By post:

Bordeaux Gold LLP, 1 Ermin Street, Baydon, Marlborough, Wiltshire, SN8 2JH, United Kingdom

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